Shipping & Returns

Order and Shipping Confirmation

Once your order has been successfully placed, you will receive an email confirmation that includes your order number and shipping details. Products that are in stock are shipped within 2 - 4 business days, while products that are not currently in stock will take up to a week to ship. Made-to-order items have a lead time of 6 – 10 weeks, depending on the product. When your order is ready to ship, you will receive a shipping confirmation email with instructions for tracking your package. 

Where We Ship & Shipping Costs

We ship worldwide! We offer free shipping within the U.S. for all products except our Pouf Chair. Orders to be delivered internationally include a shipping fee.

Delivery

For all patchwork rugs, sheepskin rugs, and Poufs, we require a signature upon delivery. Please follow tracking instructions to ensure that an authorized person is present to sign for the order. Any person 18 years of age or older at the delivery address is authorized to accept the order. For natural cowhides, we do not require a signature upon delivery. Once an order has been signed for by you or someone at the delivery address, responsibility for the purchase passes to you.

Taxes

Where applicable, sales tax will be charged on merchandise total. Taxes are calculated according to shipping destination.

Return & Exchange Policy

For natural cowhides, we accept returns but charge a 15% restocking fee, and are not responsible for return shipping costs. Items eligible for returns/exchanges are accepted within 15 days after the delivery date. For custom orders (patchwork cowhide rugs, sheepskin rugs, poufs), we do not accept returns or exchanges.

Natural cowhides may be returned using the original packaging. Please reference the order number sent with your confirmation email.

 

Please send eligible returns to:

Pure Rugs
5068 W. Washington Blvd
Los Angeles, CA 90029


A refund will be issued to the original payment method upon receipt of the return package. If you have any further questions, please email orders@purerugs.com or call us at (323) 879-9487.