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FAQ
When can I expect to get my order?
What maintenance is required?
Do you make custom sizes?
How are the rugs stitched?
Do these rugs require backing?
Will the color of the rug change?
Is my hide or rug going to look just like the one on the pictures?
What is your return policy?
Do you ship internationally?
Do you work with the trade?
Is your website secure?
When can I expect to get my order?
Items in stock are shipped immediately. Items made to order are delivered 4 to 8 weeks after your order is received. There are instances when we do have standard items in stock. In those cases, the delivery time is 4-8 business days.
What maintenance is required?
Due to the nature of cowhides, Pure rugs are highly resistant to staining. Our rugs are very easy to clean and maintain. Vacuuming with a medium height setting on the brush and, if possible, an occasional shaking to remove dust will maintain the natural characteristics of this product. Liquid substances will rarely penetrate the hide. Instead, most spills float above the hair long enough to be easily wiped with a moist sponge. With substantial foot traffic and use, some areas may thin over time and rotating the rug is recommended for even wear.
Do you make custom sizes?
Yes. We can make any size or shape. Contact us and we will give you a quote for your custom design.
How are the rugs stitched?
Our rugs are crafted with a high resistant polycotton thread with a zig-zag stitch. The color of the thread is the same tone of the hide, unless otherwise specified
Do these rugs require backing?
We don't apply any kind of backing to our rugs. The natural suede finish on the back of the rugs provides an ideal anti-slip texture. If you desire additional cushioning, you may use regular rug padding.
Will the color of the rug change?
This is a natural product. It will tend to change beautifully with time.
Is my hide or rug going to look just like the one on the pictures?
No. This is a natural product which makes each one of our hides and rugs a unique piece. Pattern variations and a slight color differences should be expected.
What is your return policy?
Quality Guarantee. Our products are guaranteed against defects. If you believe your item is defective and wish to exchange it, you must notify Pure Rugs within 7 days of receipt of the item and we will be glad to send you a replacement. Please note that scratches, brandings and occasional patches are a natural component of the hides and their tanning process and are not considered defects. Please inspect your items immediately upon delivery.Claims received after 7 days of delivery will not and cannot be processed.
Natural Cowhide Rugs may be returned within 30 days of the shipment date.
Patchwork, Sheepskin, Pouf Bean Bags and Custom Orders are non-refundable and cannot be cancelled once confirmed and in production.
Do you ship internationally?
Absolutely! We ship worldwide with FedEx Express. You will be responsible for any duty or taxes levied by the destination country.
Do you work with the trade?
Yes. If you are a retailer or a registered design professional please contact us for additional details.
Is your web site secure?
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system.